Refund policy

Your right to cancel

You can cancel your order for any reason within 30 days of receiving it. This is longer than the 14 days required by law. To cancel, email contact@ukonyx.com with your order number and we'll confirm how to return the item.

Items we can't accept back

For health and safety reasons, we can't accept returns of liquids once the seal or cap has been opened. This doesn't affect your rights if an item is faulty or not as described.

How to return an item

Please don't post returns through Royal Mail. Many of our products are classed as hazardous for transport. Contact us first and we'll arrange a suitable courier collection.

Items must be unopened, in their original packaging and in a resaleable condition.

Return postage

For change-of-mind returns, you pay the cost of returning the item. We'll tell you this cost before the courier is booked. If an item is faulty, damaged or incorrect, we pay all return costs.

Refunds

Once we receive your return, or proof that you've sent it, we'll refund you within 14 days. The refund includes the original standard delivery charge. If you chose Express delivery, we refund the cost of Standard delivery only. Refunds go back to your original payment method.

Faulty, damaged or incorrect items

Please tell us within 48 hours of delivery and include a photo if you can. We'll replace or refund the item at no cost to you. This doesn't affect your rights under the Consumer Rights Act 2015.

Who we are

ONYX is a trading name of Valor Solutions Limited, registered in England and Wales, company number 09448908. Registered office: 124 City Road, London, EC1V 2NX.

Contact

Email: contact@ukonyx.com
Phone: 01274 442083
Hours: Monday to Friday, 9am–5pm
Address: UK ONYX, Unit 13, Holroyd Business Centre, Carr Bottom Road, Bradford, West Yorkshire, BD5 9BP